Present

CX in E-commerce

Building the digital experience for the future

24th November, 2020 | 16:00 Hrs Onwards | Virtual

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About the Roundtable

COVID-19 has disrupted the way organizations engage with their customers. Along with adapting to the new normal, organizations have had to adapt to changing consumer behaviour & identify new touchpoints to provide a seamless customer experience. Through this virtual roundtable, we aim to bring out the experiences and insights from our 10CX leaders from the E-commerce industry on the key strategies and practices adopted to tackle the challenges faced by them during the COVID era which will help companies learn and be future-ready.

Key points to be discussed

CX trends in E-commerce

Change in Communication Channels

Building the Digital Experience for the future

Speakers

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Amarinder Dhaliwal

Chief Product Officer,
IndiaMART

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Anees K.M.

Chief Technology Officer,
iD Fresh Food

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Anil Kabir Kumar

Chief Technology Officer,
The Souled Store

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Bruce Schwack

Co-Founder & CCO,
Netmeds

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Gurukeerthi Gurunathan

Co-Founder, SVP Technology,
Caratlane

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Maruthy Ramgandhi

Chief Product & Technology Officer,
Bewakoof.com

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Pamit Anand

Head of Product Management,
Magicbricks

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Prashant Pitti

Co-Founder & Executive Director,
EaseMyTrip.com

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Prasun Mandal

Head - Technology and Analytics,
Quikr

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Ramneek Khurana

Co-Founder & VP Product,
Lenskart

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Sathish Krishnan

Head CRM,
Redbus

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Suman Ram

Head - Presales, India & SAARC,
Zendesk

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Tanu Gupta

Associate Director - Customer Experience,
BigBasket

About Zendesk

The best customer experiences are built with Zendesk. Zendesk is a CRM company that builds support, sales and customer engagement software designed to foster better customer relationships. Zendesk serves more than 150,000 customers in over 30 languages. For more information visit www.zendesk.com