Presents

Decoding the Leadership Strategies for Customer Experience Design for the New Decade

4th March, 12 pm onwards

About the Discussion

The seminar is going to bring insights into the human-centered design field and provide an executive focused model of ROI, scope, application, and best practices. The focus will be on the key parts of effective design practice and how to identify their organization’s maturity level as well as the next steps for moving ahead in this key competency area. Topics that are going to be covered are going to look like; Understanding the Many Names of CX, The ROI of User-Centered Design, Customer Journey Mapping, How to Institutionalize Customer Centricity, -Industrial Strength CX Practices, and many more.

Join the session to drive customer engagement and revenue during turbulent times.

Keynote Speaker

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Dr. Eric Schaffer

Founder
Human Factors International

Participants

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Ajit Narasimhan

Chief Marketing Officer
Sundaram Mutual Fund
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Anand Bhatia

Chief Marketing Officer
Fino Bank
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Anand Dubey

Head - Marketing
Mahindra & Mahindra Financial Services Ltd
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Karun Thareja

Head of Marketing & Product, CMPO
Faircent
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Kinjal Shah

Marketing Head
Kotak Mutual Fund
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Meghna Chettri

Senior Associate Vice President
UTI Mutual Funds
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Molly Kapoor

Head - Marketing
Birla Sun Life Insurance
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MVS Murthy

Head Marketing Digital & Corporate Communications
Tata Mutual Fund
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Prasanna Lohar

Head Technology
DCB BANK
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Ramakant Khandelwal

Chief Marketing & Digital Officer
PAYBACK India
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Sachin Vashishtha

Associate Director & Head - Digital Transformation & Marketing
Paisabazaar
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Sapna Desai

Head – Marketing and Digital Sales
ManipalCigna Health Insurance
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Sharad Somani

Head - Marketing, South Asia & Indo China
Western Union
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Udit Jain

VP & Head Of Marketing
Airtel Payments Bank

Agenda

    12:00 hrs - 12:05 hrs
Introduction by IAMAI
    12:05 hrs - 13:30 hrs
Presentation and discussion with Dr. Eric Schaffer, Founder, Human Factors International
    13:30 hrs - 14:00 hrs
Open discussion amongst Participants

Who will Attend?

CMOs  |   COOs   |   CTOs   |   CIOs   |   CXOs