COVID-19 has altered many aspects of our daily lives. Nowhere is this fact more noticeable than in the soaring demand for last-mile delivery. Once regarded more as a “nice to have” capability, last-mile delivery is now a “must-have” component of any business plan. Real-time tracking of orders, same-day and free delivery are only a few of the demands on the list of the last-mile expectations of the consumers of today.
For both the logistics as well as the eCommerce industry, the last-mile delivery has become one of the toughest challenges: overcoming lockdown-induced hurdles to bring goods including food, groceries, essential goods and more to homes and businesses. With online ordering becoming the norm, top logistics and in-house eCommerce operations experts race against time to find the latest solutions for suppliers and hauliers as they work towards meeting the massive surge in demand.