The virtual roundtable discussion will see participation from 10+ senior leaders share their views and thoughts on how has consumer behavior changed, how organizations are responding to this change, challenges in prioritizing and implementing change and how they are enabling customer facing employees to tackle burnout and fatigue along with measures taken to keep employees positive and motivated.
Customers are staying home and/or going digital. There’s a fundamental shift in consumer behavior, how is the industry adapting.
Employees are changing the way they work in the social distancing era and therefore the importance of employee engagement to build competitive advantage
How to use an optimal mix of people, process & technology to build an ITSM strategy?
Founder, MD & CEO
PayNearby
Chief Technology Officer
EarlySalary
VP - Product
Lendingkart
Chief Operating Officer
Fino Payments Bank
Senior Director - Operations
Paisabazaar
SVP - Technology
Rupeek
VP - Product
Capital Float
MD & CEO
PayPoint
Director - Customer Success
Ezetap Mobile Solutions
Chief Information Officer
Airtel Payments Bank
Head of Field Marketing, South East Asia
Freshworks
Co-founder & CTO
Niyo Solutions
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. For more information visit www.freshworks.com.