CUSTOMER EXPERIENCE IN THE NEW ECONOMY
A FINTECH PERSPECTIVE

 

The virtual roundtable discussion will see participation from 10+ senior leaders share their views and thoughts on how has consumer behavior changed, how organizations are responding to this change, challenges in prioritizing and implementing change and how they are enabling customer facing employees to tackle burnout and fatigue along with measures taken to keep employees positive and motivated.

KEY THEMES & TOPICS

 
Consumer Behavior
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Customers are staying home and/or going digital. There’s a fundamental shift in consumer behavior, how is the industry adapting.

Employee Engagement
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Employees are changing the way they work in the social distancing era and therefore the importance of employee engagement to build competitive advantage

ITSM Strategy
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How to use an optimal mix of people, process & technology to build an ITSM strategy?

Agenda

 
04:00 pm – 04:05 pm: Welcome Address and Context Setting
04:05 pm – 04:15 pm: Speaker Introductions
04:15 pm – 05:20 pm: Roundtable Discussion
05:20 pm – 05:30 pm: Q&A and Closing Remarks

SPEAKERS

 
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Anand Kumar Bajaj

Founder, MD & CEO

PayNearby

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Anil Sinha

Chief Technology Officer

EarlySalary

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Anmol Rastogi

VP - Product

Lendingkart

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Ashish Ahuja

Chief Operating Officer

Fino Payments Bank

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Dhiraj Kalra

Senior Director - Operations

Paisabazaar

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Japan Doshi

SVP - Technology

Rupeek

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Jatin Bhasin

VP - Product

Capital Float

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Ketan Doshi

MD & CEO

PayPoint

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Prateek Bahadur

Director - Customer Success

Ezetap Mobile Solutions

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Sarath Chandra

Chief Information Officer

Airtel Payments Bank

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Sandeep John

Head of Field Marketing, South East Asia

Freshworks

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Virender Bisht

Co-founder & CTO

Niyo Solutions

ABOUT FRESHWORKS

 

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. For more information visit www.freshworks.com.

CONTACT US

 

For similar B2B Engagement Opportunities

Siddhartha Sengupta | siddhartha@iamai.in | +91-9768131042

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Jevisha Lasrado | jevisha@iamai.in | +91 9833312523